Glossary of defined terms

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This mini-glossary collects defined terms in one place for ease of reference. Defined terms are capitalised throughout the Agreement.

• Analytics Data – usage, performance, diagnostic and other data generated through operation of the Services (for example page views, feature usage, IP address, organisation name or user e-mail address) that Superlines may use to operate, analyse, improve and market the Services and for other legitimate business purposes in accordance with its Privacy Policy. Analytics Data may be shared with trusted service providers who process it on Superlines’ behalf.
• Confidential Information – has the meaning given in section 14.1.
• Customer Data – any data or content (including prompts, queries, domain information and personal data) that Customer or its Users submit to the Services.
• Documentation – Superlines’ usage guidelines and technical documentation for the Services that Superlines makes generally available to its customers.
• Excluded Claims – has the meaning given in section 12.3.
• Service Plan – your service details confirmed when you sign up for Superlines, including the Services, service tier, pricing, and term length.
• Services – the software-as-a-service platform branded "Superlines" described in your Service Plan, including AI search-visibility monitoring and analytics, brand-mention tracking, competitive-intelligence analytics, content-opportunity discovery, prompt-optimisation tools and any related features.
• Superlines Technology – the Services, Documentation and any related processes, configurations or technology provided by or on behalf of Superlines.
• User – an employee or contractor of Customer authorised to use the Services on Customer’s behalf.

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1. Overview

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Superlines provides AI search visibility monitoring and analytics to help you understand how your brand appears across artificial intelligence platforms. Your specific service limits (like how many AI platforms we monitor or how long we keep your data) are described in your Service Plan.

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2. Services

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2.1. Service access

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Access to the Services begins when you sign up for Superlines or complete a subscription by signing a SaaS aggreement with us. Your Service Plan will specify the Services you have access to, the service tier (for example, Lite or Enterprise), included AI platforms, data-retention periods and the service term.

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2.2. Your rights to use Superlines

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You can access and use Superlines for your internal business purposes, following this Agreement and any limits in your Service Plan.

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If you are an agency or service provider, you may use Superlines to provide services to your clients, provided you remain responsible for all use under your account.

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2.3. Team members

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You can give your team members access to Superlines. Make sure they keep their login details secure. You're responsible for what your team does in Superlines.

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2.4. Documentation

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During the Term, and subject to Customer’s compliance with this Agreement, Superlines grants to Customer a limited, non-exclusive, non-transferable, non-sublicensable right to use the then-current Documentation internally in connection with Customer’s use of the Services.

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2.5. Restrictions

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TL;DR: You can use Superlines for your business needs, but you can't resell it, reverse-engineer it, or use it to build competing products. These are standard protections for software companies.

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Customer will not (and will not allow anyone else to), directly or indirectly:

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(a) provide access to, distribute, sell or sublicense the Superlines Technology to a third party (other than Users);

(b) use the Superlines Technology to develop a competing product or service, or to provide products or services to a third party;

(c) reverse engineer, decompile, disassemble or attempt to access the source code or non-public APIs of the Superlines Technology;

(d) modify or create derivative works of the Superlines Technology or copy any element of it;

(e) remove or obscure proprietary notices in the Superlines Technology;

(f) publish benchmarks or performance information about the Superlines Technology unless (i) Customer provides Superlines with the proposed testing methodology and metrics at least ten (10) days before publication and (ii) the published results include sufficient context to permit technical verification;

(g) interfere with the operation of the Superlines Technology, circumvent any access restrictions or carry out security or vulnerability testing without Superlines’ prior written consent;

(h) transmit viruses or other harmful material to or via the Superlines Technology;

(i) take any action that risks harm to others or to the security, availability or integrity of the Superlines Technology; or

(j) access or use the Superlines Technology in violation of applicable law.

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3. Support

During the Term, Superlines will use commercially reasonable efforts to keep the Services available and to respond to support requests in a timely manner. Support is provided as follows: (a) for Superlines Lite customers: via e-mail (support@superlines.io) during Superlines' regular business hours (09:00–17:00 EET, Monday to Friday, excluding Finnish public holidays); and (b) for Enterprise customers: via e-mail, Slack, Microsoft Teams and dedicated specialist support during business hours. Superlines endeavours to acknowledge all support requests within one (1) business day and will work to resolve issues in accordance with their severity and impact. These targets are guidelines and not contractual service-level commitments.

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4. Data and artificial intelligence

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TL;DR: You own your data. We only use it to provide the service, fix issues, and improve Superlines (without identifying you). We can also create anonymised analytics for benchmarks and insights. All your personal data gets deleted or anonymised within 30 days after you stop using Superlines.

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4.1. Data ownership and processing

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You own your data. Superlines may process Customer Data solely to:

(i) provide, maintain and improve the Services;

(ii) monitor, prevent or address service, security or technical issues; and

(iii) develop and improve the Services in a way that does not identify Customer or any individual.

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Any derivatives of Customer Data that remain personal data will be deleted or irreversibly anonymised within thirty (30) days after termination of this Agreement.

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Analytics and insights: Superlines may create, use and disclose Analytics Data for business purposes, including sharing it with trusted service providers (such as analytics, error-tracking and marketing platforms) who process the data on Superlines' behalf.

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Analytics Data may include identifiers such as Customer name, domain or user e-mail address.

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4.2. AI platform monitoring

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The Services submit prompts and queries to various third-party artificial-intelligence platforms ("AI Platforms") and process their responses. Superlines does not control the AI Platforms and therefore does not warrant the accuracy or reliability of their responses. The availability of specific AI Platforms may change at Superlines’ discretion.

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4.3. Output and reports

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Superlines processes Customer Data to generate reports, analytics and other materials ("Output"). Customer may use the Output solely in accordance with this Agreement and applicable law.

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4.4. Data retention and export

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Data-retention periods vary by service tier as specified in your Service Plan. Upon termination of the Agreement, Superlines will provide Customer with read-only access to its Customer Data for thirty (30) days and will make available a self-service export of Customer Data in JSON or CSV format. Superlines may delete Customer Data once that thirty-day period has expired, except as required by law.

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5. Customer obligations

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Customer is responsible for its Customer Data, including its content and accuracy, and must comply with applicable law when using the Services. Customer represents and warrants that it has obtained all rights and consents necessary for Superlines to process Customer Data under this Agreement.

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6. Suspension of service

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Superlines may suspend Customer’s access to the Services if: (a) Customer breaches section 2.5 (Restrictions) or section 5 (Customer obligations); (b) Customer’s account is more than thirty (30) days overdue and Customer fails to cure such non-payment within seven (7) days after receiving written notice, during which period the Parties will engage in good-faith discussions; (c) changes in law require suspension; or (d) Customer’s actions risk harm to other customers or to the security, availability or integrity of the Superlines Technology. Where practicable, Superlines will give prior notice of any suspension. Access will be restored once the issue leading to suspension is resolved.

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7. Third-party platforms

The Services integrate with third-party platforms and services not provided by Superlines ("Third-Party Platforms"). Use of any Third-Party Platform is governed by the provider’s terms, not this Agreement. Superlines is not responsible for Third-Party Platforms or how they use Customer Data.

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8. Fees and taxes

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8.1. Fees

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Customer will pay the Fees set out in their Service Plan in the currency specified. For paid subscriptions, Fees are invoiced as described in your Service Plan and are due within thirty (30) days of the invoice date unless stated otherwise. Fees are non-refundable except as stated in section 9.2. All prices are understood to be net of applicable VAT (sales tax) which will be added as required by law.

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9. Warranties and disclaimers

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9.1. Limited warranty

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Superlines warrants to Customer that the Services will perform materially as described in the Documentation and that Superlines will not materially decrease their overall functionality (the "Limited Warranty") during the Term.

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9.2. Warranty remedy

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If Superlines breaches the Limited Warranty and does not remedy the breach within thirty (30) days of receiving Customer’s reasonably detailed written notice, Customer may terminate the affected Services and Superlines will provide a **pro-rated refund** of any prepaid Fees for the remaining unused portion of the Term for those Services. This section states Customer’s exclusive remedy for breach of the Limited Warranty.

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9.3. Disclaimer

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Like all enterprise software, Superlines includes standard legal disclaimers while providing meaningful warranties where they matter most - performance, availability and data protection.

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Except as expressly provided in section 9.1, the Services, Support, Output and all other Superlines services are provided "as is" and without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. Superlines does not warrant that use of the Services will be uninterrupted or error-free or that AI Platform responses will be accurate or reliable.

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10. Term and termination

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10.1. Term

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The initial service term is stated in your Service Plan. For paid subscriptions, the Agreement will automatically renew for successive renewal terms of the same length unless either Party gives the other at least thirty (30) days' written notice of non-renewal.

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Renewal Fees are as set out in section 8.1.

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10.2. Termination

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Either Party may terminate this Agreement if the other Party: (a) fails to cure a material breach within thirty (30) days of written notice; (b) ceases operation without a successor; or (c) becomes subject to insolvency proceedings that are not dismissed within sixty (60) days.

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10.3. Effect of termination

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Upon expiration or termination of this Agreement, Customer’s right to access the Services will cease, and the thirty-day data-export period described in section 4.4 will begin.

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11. Ownership and feedback

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Each Party retains all rights not expressly granted to the other. Customer owns Customer Data; Superlines and its licensors own the Superlines Technology. Superlines may freely use any feedback provided by Customer without restriction.

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12. Limitations of liability

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TL;DR: Like all software companies, we limit our legal liability to protect our business. Our total liability is capped at what you paid us in the past 12 months. We're not liable for indirect damages like lost profits. This is standard for SaaS companies.

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To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits.

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Our total liability will not exceed the amounts paid by you for the Service in the twelve months preceding the incident giving rise to the liability.

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13. Indemnification

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TL;DR: We protect each other from third-party legal claims. We'll cover you if someone claims our service infringes their rights or if we breach data protection laws. You'll cover us if your data or actions cause legal issues. This is mutual protection.

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13.1. Superlines protects you

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Superlines will defend Customer against any third-party claim alleging that the Services, when used in accordance with this Agreement, infringe a third party's intellectual-property right, and will indemnify Customer against any damages, costs and reasonable legal fees finally awarded or agreed in settlement. Superlines will also indemnify Customer for any regulatory fines or penalties levied by a data-protection authority that are caused solely by Superlines' breach of applicable data-protection law.

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13.2. You protect Superlines

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Customer will defend Superlines against any third-party claim arising from (i) Customer Data (including IP infringement or violation of law) or (ii) Customer's breach of this Agreement, and will indemnify Superlines against resulting damages, costs and reasonable legal fees.

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13.3. Procedure

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The indemnified Party must promptly notify the indemnifying Party of any claim and cooperate in the defence. The indemnifying Party will have sole control of the defence and settlement (except that it may not settle a claim without the indemnified Party’s prior written consent if the settlement admits liability or imposes obligations on the indemnified Party).

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14. Confidentiality

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14.1. Definition

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"Confidential Information" means any information disclosed under this Agreement that is marked or should reasonably be understood to be confidential, including the Superlines Technology, Output and Customer Data.

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14.2. Obligations

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Each recipient will: (a) keep Confidential Information confidential and not disclose it to third parties except as permitted by this Agreement; and (b) use Confidential Information only to fulfil its obligations and exercise its rights under this Agreement.

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15. General

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15.1. Governing law and venue

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This Agreement is governed by the laws of Finland without regard to conflict-of-laws rules. Any dispute arising out of or related to this Agreement will be resolved by the courts of Helsinki, Finland, which will have exclusive jurisdiction.

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15.2. Entire agreement

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This Agreement is the Parties’ entire agreement regarding its subject matter and supersedes any prior agreements on that subject.

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15.3. Assignment

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Neither Party may assign this Agreement without the other Party’s prior written consent, except that either Party may assign it in connection with a merger, acquisition or sale of substantially all its assets.

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15.4. Severability

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If any provision of this Agreement is held unenforceable, the remaining provisions will remain in effect.

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15.5. Contact information

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Grew Oy

Business ID 3121383-4

Helsinki, Finland

E-mail: support@superlines.io

Website: https://www.superlines.io

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